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Healthcare operational performance consulting
Upgrading your Patient Access operations
Systems are struggling. So is your team. It's because of the disconnect between them. We align people, data, and decisions to make it work.
End the chaos of high turnover and broken workflows. With real-time insights and a people-first approach, we give you the clarity, control, and confidence to finally fix what's broken.
Take this 5-minute operational assessment
to discover your biggest priorities and how to get started.
Trusted by leading health systems
Not just another tool, process, or HR playbook
NOT a tech vendor
Yes, we use and build analytics. We're performance experts using data to optimize the interplay of processes and people. We're not offering another dashboard waiting for you to shelf.
Not Lean Consultants
Yes, we streamline workflows. But we know processes fail without buy-in. That's why we focus on the people side, so your improvements don't fall apart.
Not HR Consultants
We work with your team, but not like HR does. We're operators who create systems your teams love, so you can build a culture that delivers for patients and the organization.
We live at the intersection of people, process, and data --
where true transformation happens and most consultants fall short.
Where people, process, and data finally click
Most improvements fail because they ignore the human element.
We start there. Our approach aligns your people, processes, and insights to unlock transformation that lasts.
Our operational advantage framework
People alignment. Drive team buy-in, cross-functional collaboration, and behavior change that sticks
Process optimization. Streamline workflows, ensure compliance, and embed frameworks for lasting results.
Data-driven insight. Receive real-time, actionable intelligence to benchmark performance and prove ROI.
"I don't know how to point where our root problems start."
"I'm not sure where our performance is or where it could go."
"I'm tired of being handed solutions before someone sits with me to understand my problem."
Sound familiar?
Your issues all have one root cause.
Your daily challenges are connected. From slow workflows to staff burnout, these aren't isolated problems. They're signs of deeper misalignment between your people and processes. Here's what that looks like in real life.
The daily chaos
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Manual work stealing 15+ hours weekly
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4+ systems per patient interaction
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Reports that inform no decisions
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Staff burnout as pressure mounts
The hidden costs
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Revenue leaks from referral misfires
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Long hold times driving patients away
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IT backlogs halting improvements
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Hiring surges while output stalls
The people problems
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New workflows stall without team alignment
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Siloed departments struggle to collaborate
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Internal champions face resistance without support
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Change initiatives stall without shared ownership
These are not isolated issues.
They're symptoms of a broken system,
And the fix requires human dynamics.
This is what we do.
Results you can count (and count on)
$7M+ revenue recovered
Referral fixes + staff alignment = big returns
50+ FTE reduction
Cross-training + workload optimization
Zero manual reporting
Automation + better data = faster decisions
40-minute hold time eliminated
People-first call center design
Meet the experts behind
your operational advantage
Real expertise. Zero hand-offs. Lasting results.
These are the experts who lead every engagement. Not in name-in action.
You won't be passed to junior consultants or left with vague recommendations.
You'll get disciplined, founder-led delivery that creates measurable results fast.
Peyton Fry
Founder & CEO
Healthcare analytics + operational performance strategist
Peyton brings over a decade of hands-on experience inside major health systems like Houston Methodist and Intermountain Health. He's led transformation programs that:
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Recovered $7M+ in annual revenue leakage
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Eliminated manual reporting across multi-site operations
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Resolved care delays and referral breakdowns at scale
His specialty? Turning data into meaningful action.
Peyton leads every engagement personally, ensuring quality, speed, and accountability.
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JC Zark
Director of Operations
Strategic implementation + systems optimization leader
JC brings a system mindset to some of healthcare's most complex challenges. His accomplishments include:
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Led multidisciplinary teams to translate data into frontline-ready solutions
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Designed enterprise-wide development programs for analysts
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Scoped and structured complex analysis to guide long-range resource planning
His specialty? Turning complexity into clarity.
JC is the reason your strategy gets implemented - not just discussed.
Why it matters
You're not buying theory.
You're investing in change.
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deep healthcare expertise
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operational discipline
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founder-led accountability
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strategic and tactical integration
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proof-driven results (in 90 days or less)
Delivering what most consultancies miss: execution that lasts.
Every month of delay,
the cost grows
You're already feeling the strain - lost time, missed revenue, frustrated teams. But the longer misalignment continues, the more complex and expensive it gets.
Turnover costs
Burnout and inefficiency push good people out. Replacing them costs far more than fixing the system they're stuck in.
Revenue leakage
Poor workflows drain margin every day. Fixing them now protects your bottom line long before your next budget cycle.
Systemic waste
Most orgs spend 10-20% more than they need to each year because operations are misaligned.
We remove the risk from your
operational improvement
We understand what's at stake: your time, your credibility, and your outcomes. That's why we eliminate guesswork at every step.
Operational risk
Our 90-day approach is proven, fast, and people-first. Disruption is minimal and results come quickly.
Financial risk
Flexible terms, ROI modeling, and phased engagement mean you're never locked in without clarity.
Technical risk
No new platforms or deep integrations. We work with your tools and team, not around them.
Cultural
risk
Adoption and alignment are baked in. We support your team through change, not steamrool them.